EOC Week 3 - Great Customer Experience

Last year a friend and I were preparing to install new flooring throughout her new house. It was a really big project for two girls with limited knowledge of home improvement. We did some shopping around and found the flooring she wanted at Home Depot. While there we were surprised to find an extremely helpful and knowledgeable employee that helped us throughout the entire process. I wasn’t expecting a whole lot out of the flooring department at Home Depot, as they are usually extremely busy. He didn’t assume that because we were female that we couldn’t handle the project, like a different employee from Lowe’s had done. He knew the questions he should ask in order to determine our competency, and helped us out with the things we weren’t sure of. It was nice to finally have an employee be so helpful. He really went above and beyond and even loaned us his own personal miter saw. There’s no way we could have done all that we did without all his help. I had never seen that before—someone trusting his customers enough to loan out his own personal equipment.